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FAQ

  • What is the production lead time?
    Production is 7 to 10 working days (excluding weekends and holidays) after full payment is made. (For bulk orders, please consult with us first so we can assess delivery timing).
  • Where can I view the available designs?
    All available designs are uploaded in the website (www.noteraph.com).
  • What is the shipping method?
    We only use LBC EXPRESS courier for delivery. We only ship within the Philippines.
  • How do I pay?
    BDO Online or Cash Deposit / G-Cash. Bank details will be sent together with invoice after we receive your order form.
  • Do you send artworks before production?
    We do not provide any artworks or layouts for approval.
  • What happens if I don't pay on time?
    If you fail to settle the payment within 2 working days, you orders will automatically be canceled and you need to submit a new order form.
  • If I have my own design, can you print it for me?"
    As of the moment, we only print our existing designs.
  • Do you give discounts for bulk orders?
    All prices are fixed unless we have a special promotion that offers discount.
  • I still have a few questions, how can I contact you?"
    You may reach us at info@noteraph.com and we'll be happy to assist you!
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