Frequently Asked Questions

Where can I view the available designs?

All available designs are uploaded in the website (www.noteraph.com).

What is the production lead time?

Due to peak season, please allow up to 25 business days from date of payment.
(For bulk orders, please consult with us first so we can assess delivery timing).

What is the shipping method?

We only use LBC EXPRESS courier for delivery. We only ship within the Philippines.

How do I pay?

BDO Online or Cash Deposit / Palawan Express
Bank details will be sent together with invoice after we receive your order form.

Do you send artworks before production?

We do not provide any artworks or layouts for approval.

What happens if I don't pay on time?

If you fail to settle the payment within 2 working days, you orders will automatically be canceled and you need to submit a new order form.

If I have my own design, can you print it into notecards or notepads?

As of the moment, we only print our own designs.

Can I still send additional orders after payment is made for the first one? Will the delivery be the same?

Yes, you can make additional orders. However, the delivery/shipment will not be at the same time. Additional orders will be considered
as new job orders and will be processed separately.

If your store is closed or on hiatus, what will happen to my order?

f you already have settled your payment, your order will be processed on the day that we will resume back to work. You will be informed ahead of time.

Do you give discounts for bulk orders?

All prices are fixed unless we have a special promotion that offers discount.

© 2019 by  Notera Philippines