FAQ

Frequently Asked Questions

Where can I view the available designs?


All available designs are uploaded in the website (www.noteraph.com).




What is the production lead time?


Production is 7 to 10 working days (excluding weekends and holidays) after full payment is made. (For bulk orders, please consult with us first so we can assess delivery timing).




What is the shipping method?


We only use LBC EXPRESS courier for delivery. We only ship within the Philippines.




How do I pay?


BDO Online or Cash Deposit / G-Cash.
Bank details will be sent together with invoice after we receive your order form.




Do you send artworks before production?


We do not provide any artworks or layouts for approval.




What happens if I don't pay on time?


If you fail to settle the payment within 2 working days, you orders will automatically be canceled and you need to submit a new order form.




If I have my own design, can you print it for me?


As of the moment, we only print our existing designs.




Do you give discounts for bulk orders?


All prices are fixed unless we have a special promotion that offers discount.




I still have a few questions, how can I contact you?


You may reach us at info@noteraph.com and we'll be happy to assist you!